Ice Machine Repair & Maintenance

Repairs on every major brand

Manitowoc, Hoshizaki, Scotsman, Ice-O-Matic, Follett, Cornelius and more — modular head units, undercounter machines, dispensers and remote condensing systems, for restaurants, bars, hotels, convenience stores, offices and medical facilities.

Common ice machine faults

Scale build-up on the evaporator, a dirty condenser, a failed water inlet valve or float, a stuck harvest cycle, a bad water pump, a failed control board, a refrigerant leak, or a water filter nobody has changed in three years. Thin, cloudy, small or slow ice all point somewhere specific.

Cleaning and sanitizing

Ice is a food product and inspectors treat it that way. We perform full deep cleaning and sanitizing of the evaporator, water system, bin and dispenser on a schedule, plus water filtration to slow scale build-up in North Texas’s hard water.

Most ice machine failures are water, not refrigeration

Ice machines fail more often than any other piece of commercial refrigeration, and the reason is that they are the only one running water through themselves all day. North Texas water is hard. Scale builds on the evaporator plate, and once it does the ice stops releasing cleanly — you get thin, cloudy or hollow cubes, then a machine that runs a full cycle and drops almost nothing.

The instinct is to assume the refrigeration has failed. Usually it has not. Usually the machine needs descaling, a new water filter, or a water inlet valve.

Slime, and why it comes back

The other half of the calls are biofilm — the pink or grey slime that forms in the water trough and the distribution tube. It is not dangerous to the machine, but it is going into drinks, and it is the thing a health inspector looks for.

Cleaning it once does not fix it. Biofilm returns on a schedule set by your water and your kitchen, which is why ice machines are the one piece of equipment where quarterly service genuinely pays for itself. A machine on a cleaning schedule makes more ice, uses less power, and does not fail in July when you need it most.

What it costs, and what we service

Commercial diagnostic is $120, or $200 outside regular hours. We work on Manitowoc, Hoshizaki, Scotsman, Ice-O-Matic and the other common commercial makes, both self-contained and remote-condenser units. Full pricing here.